FFS DeviantArt?!??!!!?!?!!!

[kseenaa]

You know... Now I am bloody livid... And I am usually a pretty calm and friendly person... But push me... I am not.

I sent yet another question about my order that I made 14th of November (a calender from croakys gallery). First time I sent them an email asking about it, they said they had 6 weeks delivery time. Ok, fine... I waited. In middle January I sent them another question about my order, since it hadn't arrived. Might add I have prepaid this order to via PayPal... Answer was there was a problem with my address, and they sent me the address to check. It was the correct one, but contained the swedish letters å ä ö, so I guess that was what confused them. I responded that yes, that is indeed my address.

Fast forward to now. Yesterday I sent them a question about my order AGAIN! Since it STILL hasn't arrived! *sigh* I got the answer just now. And I quote here now...

(my real name),

Please note the reprint request was received by the lab on January 26th and once the reprint was done they were to ship it but since your shipping method was USPS you will need to allow for more time for the reprint to arrive.

Thank you,

Lisa Sweet
Customer Service Representative
deviantART, Inc.
www.deviantART.com
fangedfem.deviantart.com

So... Let me get this straight... I assume they printed a calender for me in November... I hope. But they lost it?!?!?? WTF!!! *head-desk* And now... after 3 MONTHS of waiting... They ask me to wait SOME MORE!??!?!?

This is just... unbelievable...

To all my dear artist friends, and I am thinking of silvestris, croaky, anla and many, many others... I ADORE your art. I love supporting you and buying your things, but... I am sorry. I will not buy from DeviantArt again, not even for your sake.

I am so pissed of right now...

Edit to add news on the case:

I sent an answer to the above email. A sort off upset one to. Well. She replied with this:

(my real name),

When you placed the order it was shipped but then returned for a problem with the address. We verified the address with you and then the order was reshipped via the same USPS shipping method you originally used for your order.

I apologize for the confusion on my last reply as there was no reprint needed, I made an error, the order was simply reshipped after we contacted you to update your address. Again, more time is needed for the order to arrive since it has been reshipped.

Thank you,

Lisa Sweet
Customer Service Representative
deviantART, Inc.
www.deviantART.com
fangedfem.deviantart.com

It didn't calm me enough, let me tell you. I won't be happy until I have that calender in my hands! I still think it is fucking insane that I have to wait 3 months for a bloody calender!!! GAH!

Comments

[misswitch.livejournal.com]

Honestly, I think you should call it a wash and file a dispute to get your money back. It is utterly ridiculous that you haven't gotten the calendar yet.

[croaky.livejournal.com]

I second this. If you do, I will certainly add my voice to it. It's embarrassing to offer prints thru a service that behaves like that. >(

[kseenaa.livejournal.com]

I just... *sigh* Well. I already consider the money lost, so what the hell... I guess (hope) that the calender is already on its way (I don't know if you saw my edit..). So, if I did that now, I would probably have to return it once it arrived. And pay the shipping myself, I bet.

I do think you should spread this. Really. Either that, or I have been the unlucky one and no one else has had any problems. *sigh*

[kseenaa.livejournal.com]

Well, I thought you of all people would like to know that it solved itself... Sorta. See HERE (http://kseenaa.livejournal.com/193892.html). ;-)

[kseenaa.livejournal.com]

Yeah, it is just... insane... *shakes head* I just can't bloody well move just because I have åäö in my address, you know? Excuse me for not living in the US! Gah!

Got an answer to... See my edit. I guess I have to wait yet another 6 weeks. *head-desk*

[ruchirahni.livejournal.com]

the best part is, by the time you get it, 2008 will be over and you won't need it anymore! :P

[kseenaa.livejournal.com]

For awhile there, I thought that was the case... But as you can see HERE (http://kseenaa.livejournal.com/193892.html), it finally solved it self. *phew*